Privacy Policy

Last updated: [23/08/2025]

At Crews Control, your privacy is of the upmost importance. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020 of New Zealand.

By using our platform, you agree to the terms outlined in this policy.

1. Who We Are

Crews Control is a New Zealand-based software platform designed to manage volunteers and crew for events. It is operated by Crews Control Limited, located at 21 Bingley Avenue, Epsom, Auckland, New Zealand.

For questions or concerns about your privacy, contact us at:
📧 info@crewscontrol.nz

2. What Personal Information We Collect

We collect the following types of information:

For Volunteers and Crew:

  • Name, email address, phone number

  • Emergency contact details

  • Availability and role preferences

  • Dietary requirements

  • Past volunteer history (within Crews Control)

  • Communication history with organisers

For Event Organisers:

  • Name and contact details

  • Organisation or company name

  • Event information

  • Login and usage activity

3. How We Collect Information

We collect personal information when you:

  • Create a profile or account

  • Register for an event

  • Submit forms or respond to messages

  • Communicate through the platform

  • Contact our team for support

We may also collect usage data (e.g. IP address, browser type, time on site) for analytics and performance improvement.

4. Why We Collect Your Information

We collect and use your information to:

  • Provide access to the Crews Control platform

  • Help event organisers coordinate volunteers and crew

  • Allow users to sign up for events and manage their shifts

  • Facilitate communication between volunteers and organisers

  • Ensure safety and wellbeing through accurate records

  • Improve platform functionality and user experience

5. Who Can Access Your Information

  • Event organisers can access the information of users who apply for or participate in their events.

  • Department leads may have limited access based on permission settings.

  • Crews Control administrators may access data for technical support or platform maintenance.

We will never sell your information to third parties. We may disclose personal information only when legally required or for the protection of our users and systems.

6. Storing and Protecting Your Information

Your data is stored securely on protected servers. We implement appropriate physical, technical, and organisational safeguards to prevent loss, unauthorised access, misuse, or disclosure.

If we suspect a data breach involving your personal information, we will act in accordance with the Privacy Act 2020, including notifying the Privacy Commissioner and affected users when required.

7. Your Rights Under New Zealand Law

Under the Privacy Act 2020, you have the right to:

  • Access your personal information

  • Request correction of your personal information

  • Request deletion of your profile or data

  • Lodge a complaint with the Office of the Privacy Commissioner if you believe your rights have been breached

To exercise your rights, please email us at info.crewscontrol.nz.

8. Cookies and Analytics

We may use cookies and third-party analytics tools (e.g. Google Analytics) to track how users interact with the platform. This helps us improve performance and user experience. You can disable cookies in your browser settings if preferred.

9. Third-Party Links

Our platform may contain links to third-party sites (e.g. external event pages). We are not responsible for the privacy practices of these websites. We encourage users to review the privacy policies of any external site they visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via email or in-platform alerts. Continued use of the platform means you accept the updated policy.

11. Contact Us

For privacy-related inquiries, data requests, or feedback, please contact:

📧 info@crewscontrol.nz